How can we help?

Open AI Beauty Mirror, take or upload a clear front-facing selfie, choose your beauty goals, and start the scan. Natural, even lighting and a makeup-free photo produce the clearest cosmetic snapshot.

No. FaceCutie provides cosmetic beauty guidance and educational information. It is not a medical device and does not diagnose or treat skin conditions. Consult a qualified professional for persistent, painful, or concerning symptoms.

Your report and selected goals shape a practical Glow Plan. The Product Scanner can explain visible label information and provide educational compatibility guidance. Always follow the product label and patch test new products.

• Check your internet connection.
• Use a clear photo in even lighting.
• Make sure your full face is visible without sunglasses or heavy filters.
• Close and reopen the app, then try once more.

If the problem continues, email support with your device type and the step where the scan stopped. Do not email your selfie.

You can begin the core FaceCutie experience without an account. Signing in enables supported account features such as saving history across sessions and participating in the community.

Use Delete Account in the app settings or email privacy@goshenconsultingllc.com from the address connected to your account. Account deletion permanently removes the associated profile and saved data after verification.

Confirm that you are using the same sign-in method and email address you used originally. Check spam for a magic-link email and request a new link if the old one expired. Contact support if access still fails.

FaceCutie Pro removes the daily limits on Beauty Genie chats, AI skin scans, and product scans. Current benefits and final pricing are shown in the app before purchase.

Open FaceCutie Settings and choose Restore Purchases while signed into the same App Store or Google Play account used for the original purchase.

Subscriptions purchased on iPhone are managed in Apple ID subscription settings. Android subscriptions are managed in Google Play subscription settings. Canceling prevents renewal; access normally continues through the paid period.

Check the subscription receipt and renewal date in your App Store or Google Play account. Store purchases and refunds are handled by the store that processed the payment. Support can help identify the correct subscription path but cannot view your store password or payment details.

A photo used for a one-time AI Beauty Mirror or Product Scanner analysis is transmitted for real-time processing and is not retained as the analysis photo. A progress photo is stored only when you explicitly choose to save it to your private tracker.

No. FaceCutie does not sell personal information or use selfies and skin-tracker data to train AI models. Read the complete Privacy Policy for service-provider and data-retention details.

Use the report option on the post when available, or email support with the post details. Do not include sensitive personal information in the report.